This page explains how to request deletion of an account or associated personal information for an app or service published under the XteriorTech brand. Not every product offers accounts.
Email support@xteriortech.com with the subject Account and Data Deletion Request.
Request deletion by email ↗How to request deletion
- Name the app, game or digital service concerned.
- Provide the account email or user ID associated with that service (if applicable).
- State whether you wish to delete the entire account or particular personal information.
- Do not provide passwords, OTPs, payment card information, or recovery codes.
- We may need proportionate account-verification details to protect you from unauthorized requests.
What is deleted?
For an account-based product, a verified deletion request should result in deletion of the account and associated personal data held by that product, such as profile details, stored preferences, or app activity, except for limited information lawfully required to be retained. Data held solely by a third-party provider may require separate requests under that provider’s policy.
Retention and timing
Deletion, backup cleanup and retention exceptions depend on the particular app and the type of information. Some transaction, compliance or fraud-prevention records may be retained where required or permitted by law. For a particular app’s deletion timeframe, retained data categories or backup handling, please contact support or consult its product-specific notice.
Products without accounts
Some apps store information only on the device. Clearing app storage or uninstalling may remove local information but might not remove third-party or cloud-hosted records. Contact support for clarification about a particular product.
In-app deletion
For apps that let users create an account, the app must also provide a discoverable route to initiate account deletion, in addition to this external route. A request must be processed rather than merely disabling the account.
Other privacy questions
Read our Privacy Policy or send questions to support@xteriortech.com.